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Working personnel will continue to enter FedExForum through designated gates where they will be subject to the same clear bag policy and security screening. Guests who have tickets for Will Call pick-up may do so at the Box Office in front of FedExForum with a valid photo ID. It is illegal to re-sell FedExForum tickets anywhere in FedExForum or its surrounding properties. FedExForum is a smoke free facility; however smoking is permitted in designated areas outside of the arena. Leafleting, soliciting, and the unauthorized distribution (including sell) of merchandise is prohibited.

• Restrooms are located on all levels, and are equipped to meet the needs of all guests, including guests with disabilities.
• If you are highly motivated individual who takes time to provide the best customer service experience possible, then our team is right for you.
• There are escalators located on the north and south side of building.
• Parking is available on a first-come, first-served basis for non-basketball events at FedExForum.
• Guests who have tickets for Will Call pick-up may do so at the Box Office in front of FedExForum with a valid photo ID.
• It is illegal to re-sell FedExForum tickets anywhere in FedExForum or its surrounding properties.

If you are highly motivated individual who takes time to provide the best customer service experience possible, then our team is right for you. We work behind the scenes but play an integral role in a positive fan experience as the first face many fans encounter upon their arrival, while providing critical support to all departments. If you become separated from your child, visit the closest Guest Relation Center fedex small business center for assistance. In the event of an emergency, all Memphis Grizzlies’ personnel have been trained and instructed to assist you in evacuating the premises.

• The concierge will monitor and control guest access to the Executive Suite level(s) and premium areas while making sure all of our guests’ expectations are being met.
• Working personnel will continue to enter FedExForum through designated gates where they will be subject to the same clear bag policy and security screening.
• Our Guest Relations staff is here to ensure that all guests have a safe, quality experience at all events.

Clear bags may not have an all-over print or decoration that prohibits full view of its contents and may contain a strap, but metal or chain straps are prohibited. Guests are also welcome to bring wallets (sized to be carried in the front or back pocket) no larger than 5×3.5 inches and one quart or smaller clear plastic storage/freezer bags. Our Guest Relations staff is here to ensure that all guests have a safe, quality experience at all events.

Shinedown: Dance, Kid, Dance Tour

These updated policies will be in effect for all events at fedexforum, including memphis grizzlies games, memphis tigers men’s basketball games, concerts and other shows. Families never receive a bill from St. Jude for treatment, travel, housing or food – so they can focus on helping their child live. Clear bags and wallets compliant with the above will also be screened through X-Ray machines. Possible exceptions include medically necessary bags and diaper bags (child must be present). Patrons with medically necessary bags must enter through the Grand Lobby at marked doors. All bags will be inspected upon entry.Working personnel will continue to enter FedExForum through designated gates where they will be subject to the same clear bag policy and security screening.

Pinnacle Level Executive Suites and Theater Boxes offer luxurious entertainment for your clients, prospects, friends and family. FedExForum has implemented a CLEAR BAG POLICY that also limits the size and type of bags that may be brought into any event. If you enjoy working in Public Safety and like a high-energy, fast-paced atmosphere aligned with stars both big and small, with you being the most important star of them all, join our team here at the FedExForum. Our security positions provide a self-rewarding experience of assisting fans, patrons, and teammates. Our opportunities provide positive fun-filled interactions, network building, and a public relations training experience like no other.

Guest Relations Centers are located on two different levels for your convenience. Last year’s inaugural Tip Off Classic saw the University of Memphis Tigers take on the University of North Carolina Tar Heels and the University of South Carolina Gamecocks. The event drew more than 8,000 fans to FedExForum to help St. Jude advance research and treatment of life-threatening childhood diseases. The Memphis Grizzlies recommend only purchasing tickets for Grizzlies games and FedExForum events through the Grizzlies, FedExForum Box Office or Ticketmaster. Tickets purchased from a third party could be lost, stolen or duplicate tickets and may not be accepted at the door. Restrooms are located on all levels, and are equipped to meet the needs of all guests, including guests with disabilities.

All Events

There are escalators located on the north and south side of building. The escalators go directly between the Plaza and Terrace levels only. Access to the Pinnacle Club or Courtside Suite level is via public staircases adjacent to the escalators or one of the five public elevators. Exceptions to this policy will be made for all medically necessary items after proper inspection.

In the event that items are revealed during a search, guests must dispose of the items prior to entry. FedExForum’s unique single entry design, allows all fans to enter in grand style right from downtown’s entertainment district. Easy drop-off is available right at the door for guests with disabilities. Please see Security Procedures below for additional information regarding that. Coming off record setting tours in 2024 and 2025, Nate Bargatze announced his 2026 BIG DUMB EYES WORLD TOUR coming to FedExForum on March 26, 2026. The Executive Suite and Club Box Concierge is responsible for front line service to Executive Suites and Club Boxes, their guests and VIP’s for FedExForum and the Memphis Grizzlies.

The Sensory Room is a designated space specifically designed with tools and equipment to help guests regulate their senses, when they are experiencing sensory overload. Visit the Guest Relations or Concierge desk for more information. Located on street level, guests to FedExForum will not have to navigate stairs to enter. The Plaza Level hosts an array of concession and novelty stands. Guests may obtain First Aid items such as aspirin, antacids and band-aids from a First Aid attendant. First Aid stations are located on two different levels for guest convenience.